Data Deletion Instructions

Request Data Deletion

Under the Malaysian Personal Data Protection Act (PDPA), you have the right to request deletion of your personal data. Sham Perfume respects your privacy and provides a clear process to assist with your request.

What Data Can Be Deleted?

• Personal contact information (name, email, phone number)
• Shipping addresses
• Account login details
• Marketing communication preferences
• Non-essential order information

What Data Must Be Retained?

Certain information must be kept for legal, financial, and compliance purposes:

• Transaction records
• Tax invoices
• Purchase receipts
• Payment-related records

How to Request Data Deletion

Step 1: Contact Us

Submit your request using one of the following:

• Email: support@shamperfume.my
• Phone: +60178736877
• Subject Line: “Data Deletion Request”

Step 2: Verify Your Identity

Please provide:

• Your full name
• Email associated with your account
• Phone number (if applicable)
• Order number (optional)

Step 3: Processing

Once your request is received, we will:

• Acknowledge your request within a reasonable timeframe
• Verify your identity before proceeding
• Begin deletion of eligible data as soon as verification is complete
• Notify you by email once the process is completed

What Happens After Deletion?

• Your account will be permanently removed
• Order history will no longer be accessible
• Saved addresses and preferences will be deleted
• You will no longer receive marketing communications
• You may open a new account at any time

Important Notes

Alternative Options

• Account Deactivation: Temporarily disable access to your account.
• Marketing Opt-Out: Unsubscribe from promotional emails.
• Data Update: Request corrections or updates to your personal data.

Contact Information