Shipping Policy
Last updated: 25 March 2026
Shipping rates
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Express Same-Day Delivery (via Lalamove) | Delivered today (order before 9:00 PM) | MYR 15.00 |
| Free Free Standard Shipping | 1–3 business days | FREE |
| East MY East Malaysia Shipping | 3–5 business days | MYR 15.00 |
| Tracking Premium Tracking | 1–3 business days | MYR 6.80 |
| Pickup Store Pickup | Same day — ready before 9 PM | FREE |
Coverage areas
| Zone | Areas | Standard | Express |
|---|---|---|---|
| E | KL, Selangor, Putrajaya | 1–3 business days | Same-day (MYR 15) |
| 1 | Peninsular Malaysia (other states) | 1–3 business days | — |
| 2 | Sabah, Sarawak & Labuan | 3–5 business days | MYR 15.00 |
Order processing
| Order Time | Processing |
|---|---|
| Before 9:00 PM (Mon–Sun) | Processed same day |
| After 9:00 PM | Processed next business day |
Packaging & handling
- Each bottle individually bubble-wrapped
- Reinforced sturdy boxes for fragile items
- Discreet packaging — no external branding
- Climate-appropriate packaging materials
Delivery attempts
| Step | Action |
|---|---|
| 1 | Delivery to specified address during business hours |
| 2 | Next business day if recipient unavailable |
| 3 | Package held at local depot for collection (3 days) |
| 4 | Package returned to Sham Perfume Store if uncollected |
Order tracking
- SMS notifications at key delivery milestones
- Email tracking updates with courier information
- Real-time tracking via courier website
- Customer service support: +60178736877
