Frequently Asked Questions

About Our Perfume Collection

Are your perfumes Trusted?

Yes. All fragrances sold by Sham Perfume are sourced from verified and trusted distributors. Every item comes in its original manufacturer packaging to ensure product integrity.

Which brands do you carry?

We offer a curated selection of well-known Middle Eastern fragrance houses such as Lattafa, Afnan, Armaf, Rayhaan, Zimaya, and Maison Alhambra. These brands are widely recognized for their high-quality oriental and modern fragrance profiles.

How long do the perfumes last?

Fragrance longevity varies based on skin type, climate, and application technique. Most Eau de Parfum concentrations generally offer longer performance compared to lighter formulations.

Ordering & Payment

What payment methods do you accept?

We accept Visa, Mastercard, FPX, GrabPay, Touch ’n Go, and other secure online payment options.

Is it safe to order online?

Yes. Our website uses SSL encryption and trusted payment gateways to ensure your personal and payment information remains secure.

Can I change my order after placing it?

If you need to modify your order, please contact us immediately at +60178736877. Changes may be possible if the order has not yet been processed.

Shipping & Delivery

Do you offer free shipping?

We offer free shipping for orders of RM200 and above. Orders below RM200 include a RM10 shipping fee.

How fast is delivery?

Delivery within Peninsular Malaysia typically takes 1–3 business days. Same-day delivery is available in Klang Valley for an additional fee.

Do you ship to East Malaysia?

Yes, we ship to Sabah and Sarawak. Delivery generally takes 3–7 business days depending on location.

Product Information

What’s the difference between EDT, EDP, and Parfum?

EDT (Eau de Toilette): lighter concentration for everyday use
EDP (Eau de Parfum): higher fragrance concentration and richer projection
Parfum: most concentrated formulation, deeper and more long-lasting scent profile

How should I store my perfumes?

Store perfumes in a cool, dry place away from direct sunlight and heat. Keeping the fragrance inside its original box helps maintain quality.

Can I return opened perfumes?

For hygiene and safety reasons, opened or used perfumes cannot be returned. We only accept returns of unopened items with intact seals within 30 days.