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Sham Perfume Store

Frequently Asked Questions

About our perfumes

Question Answer
Are your perfumes quality guaranteed? Yes. All perfumes are sourced directly from trusted distributors. We guarantee the quality of every fragrance we sell.
Which brands do you carry? We specialize in premium Arabian brands including Lattafa, Afnan, Armaf, Rayhaan, Zimaya, and Maison Alhambra.
How long do the perfumes last? Most EDP last approximately 6–12 hours. Concentrated perfumes and ouds can last 12+ hours. Longevity varies depending on skin type, weather, and application.

Ordering & payment

Question Answer
What payment methods do you accept? Visa, Mastercard, FPX, Touch 'n Go, GrabPay, ShopeePay, and ShopBack PayLater.
Is it safe to order online? Yes. Our website uses HTTPS encryption. Payment information is handled by third-party payment processors.
Can I change my order after placing it? Contact us at +60178736877 immediately. We can modify orders that haven't been processed yet.

Shipping & delivery

Question Answer
Do you offer free shipping? Yes. Free Standard Shipping to Peninsular Malaysia (1–3 business days). East Malaysia (Sabah, Sarawak, Labuan): MYR 15 (3–5 business days). Same-Day Delivery (via Lalamove) available for KL, Selangor, Putrajaya: MYR 15.
How fast is delivery? Peninsular Malaysia: 1–3 business days (free). East Malaysia (Sabah, Sarawak, Labuan): 3–5 business days (MYR 15). Same-Day Delivery (via Lalamove) in KL, Selangor, Putrajaya: MYR 15.
Do you ship to East Malaysia? Yes. We ship to Sabah, Sarawak, and Labuan. Delivery takes 3–5 business days (MYR 15.00).

Product information

Question Answer
What's the difference between EDT, EDP, and Parfum? EDT: 5–15% oils, approximately 2–4 hours. EDP: 15–20% oils, approximately 4–8 hours. Parfum: 20%+ oils, 8+ hours. Longevity varies depending on skin type, weather, and application.
How should I store my perfumes? Cool, dry place away from direct sunlight. Original box provides best protection. Avoid bathroom humidity.
Can I return opened perfumes? No. We only accept returns of unopened items with intact seals within 30 days.

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