Frequently Asked Questions
About our perfumes
| Question | Answer |
|---|---|
| Are your perfumes quality guaranteed? | Yes. All perfumes are sourced directly from trusted distributors. We guarantee the quality of every fragrance we sell. |
| Which brands do you carry? | We specialize in premium Arabian brands including Lattafa, Afnan, Armaf, Rayhaan, Zimaya, and Maison Alhambra. |
| How long do the perfumes last? | Most EDP last approximately 6β12 hours. Concentrated perfumes and ouds can last 12+ hours. Longevity varies depending on skin type, weather, and application. |
Ordering & payment
| Question | Answer |
|---|---|
| What payment methods do you accept? | Visa, Mastercard, FPX, Touch 'n Go, GrabPay, ShopeePay, and ShopBack PayLater. |
| Is it safe to order online? | Yes. Our website uses HTTPS encryption. Payment information is handled by third-party payment processors. |
| Can I change my order after placing it? | Contact us at +60178736877 immediately. We can modify orders that haven't been processed yet. |
Shipping & delivery
| Question | Answer |
|---|---|
| Do you offer free shipping? | Yes. Free Standard Shipping to Peninsular Malaysia (1β3 business days). East Malaysia (Sabah, Sarawak, Labuan): MYR 15 (3β5 business days). Same-Day Delivery (via Lalamove) available for KL, Selangor, Putrajaya: MYR 15. |
| How fast is delivery? | Peninsular Malaysia: 1β3 business days (free). East Malaysia (Sabah, Sarawak, Labuan): 3β5 business days (MYR 15). Same-Day Delivery (via Lalamove) in KL, Selangor, Putrajaya: MYR 15. |
| Do you ship to East Malaysia? | Yes. We ship to Sabah, Sarawak, and Labuan. Delivery takes 3β5 business days (MYR 15.00). |
Product information
| Question | Answer |
|---|---|
| What's the difference between EDT, EDP, and Parfum? | EDT: 5β15% oils, approximately 2β4 hours. EDP: 15β20% oils, approximately 4β8 hours. Parfum: 20%+ oils, 8+ hours. Longevity varies depending on skin type, weather, and application. |
| How should I store my perfumes? | Cool, dry place away from direct sunlight. Original box provides best protection. Avoid bathroom humidity. |
| Can I return opened perfumes? | No. We only accept returns of unopened items with intact seals within 30 days. |
Still have questions?
- Phone: +60178736877
- Email: support@shamperfume.my
- Business hours: 9:00 AM β 9:00 PM (MonβSun)