Refund Policy

Last updated: 29/10/2025

Our Refund Commitment

At Shamperfume, customer satisfaction is our priority. We offer a straightforward refund policy for unopened authentic Dubai perfumes.

Refund Eligibility

Qualified Returns

• Time Frame: Within 30 days of delivery
• Condition: Product must be unopened and in original condition
• Seal Intact: Perfume bottles must have unbroken manufacturer seals
• Original Packaging: All original packaging, tags, and labels included
• Proof of Purchase: Original receipt or order confirmation required

Non-Refundable Items

• Opened or used perfume bottles
• Items with broken seals
• Products without original packaging
• Special orders or personalized items
• Sale or clearance items (unless defective)

Refund Process

Step 1: Contact Us

Email shamperfumemall@gmail.com or call +60178736877 with your order number and reason for refund

Step 2: Return Authorization

We will provide a return authorization number and shipping instructions

Step 3: Ship the Item

Package securely and ship to the address provided. Keep tracking information.

Step 4: Inspection

Once received, we inspect the item within 2-3 business days

Step 5: Refund

Approved refunds are processed within 5-7 business days to original payment method

Refund Methods

• Credit/Debit Card: Refunded to original card (5-7 business days)
• PayPal: Refunded to PayPal account (2-3 business days)
• FPX/E-Wallet: Refunded to original account (3-5 business days)

Shipping Costs

• Defective Items: We cover return shipping
• Change of Mind: Customer pays return shipping
• Wrong Item Sent: We cover all shipping costs

Exchanges

We currently process refunds only. If you want a different item, please place a new order.