Refund Policy

Last updated: 29/10/2025

Our Refund Commitment

At Sham Perfume, customer satisfaction is important to us. We provide a clear and transparent refund process for unopened fragrances purchased through our website.

Refund Eligibility

Qualified Returns

• Time Frame: Within 30 days from the date of delivery
• Condition: Item must be unused and in original condition
• Seal: Fragrance packaging must have intact manufacturer seals
• Original Packaging: All accessories and packaging must be included
• Proof of Purchase: Order confirmation or receipt is required

Non-Refundable Items

• Opened or used fragrances
• Products with broken seals
• Items missing original packaging
• Personalized or specially requested items
• Sale or clearance items unless defective

Refund Process

Step 1: Contact Us

Please email support@shamperfume.my or call +60178736877 with your order number and reason for the return.

Step 2: Return Authorization

Our support team will provide a return authorization number along with return instructions.

Step 3: Ship the Item

Package the item securely and ship it to the provided address. Please retain your tracking information for reference.

Step 4: Inspection

Once the returned item is received, it will be inspected within 2–3 business days.

Step 5: Refund

Approved refunds are processed within 5–7 business days using the original payment method.

Refund Methods

• Credit/Debit Card: Refunded to the original card
• FPX / E-Wallet: Refunded to the original payment account

Shipping Costs

• Defective or Incorrect Items: Return shipping is covered by us
• Change of Mind: Customer is responsible for return shipping

Exchanges

We currently offer refunds only. If you wish to purchase a different item, please make a new order.

Contact Information