Refund Policy
Last updated: 25 March 2026
Return eligibility
| Condition | Eligible? |
|---|---|
| Unopened, sealed — within 30 days | Yes |
| Original packaging & receipt | Yes |
| Defective or damaged on arrival | Yes |
| Opened or used perfume | No |
| After 30 days | No |
| Gift cards & promotional items | No |
Return process
| Step | Action |
|---|---|
| 1 | Contact us at +60178736877 or support@shamperfume.my |
| 2 | Receive return authorization number & instructions |
| 3 | Package securely with original packaging |
| 4 | Contact us for RMA. Once approved, we provide a prepaid return label and instructions. |
| Refund processed within 3 business days, then 1–5 business days for bank processing |
Refund methods & timing
| Payment Method | Refund Time |
|---|---|
| Visa / Mastercard | 3–5 business days |
| FPX / Bank Transfer | 1–3 business days |
| Touch 'n Go / GrabPay / ShopeePay | 1–3 business days |
| ShopBack PayLater | 3–5 business days |
Exchanges
We do not accept exchanges. Returns are for refund only. If you need a different product, please return the original item for a refund and place a new order.
Return shipping
- Return by mail: Contact us to request a return authorization (RMA). Once approved, we will provide a prepaid return label and instructions. Available across all Malaysia including East Malaysia.
- Return in store (optional): Amerin Mall, Level 1-6, Seri Kembangan, Selangor — available for Klang Valley customers
- Restocking fee: none
- Refund processing: 3 business days, then 1–5 business days for bank processing depending on payment method
