This Shipping Policy explains how Sham Perfume Malaysia processes, packs and delivers your perfume orders within Malaysia. By placing an order on our website, you agree to the terms below.
Shipping & Delivery Within Malaysia
Service Area
We currently ship to all states in West Malaysia and East Malaysia using trusted courier partners.
Estimated Delivery Time
- West Malaysia: Approx. 1–3 business days after dispatch.
- East Malaysia: Approx. 3–7 business days after dispatch.
Delivery times are estimates only and may vary due to courier schedule, weather or public holidays.
Processing Time
- Orders are usually processed and packed within 1–2 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Fees, Tracking & Self Pickup
Shipping Fees
- Shipping fees are calculated automatically at checkout based on your address and order weight.
- If a free shipping promotion is active, it will be clearly shown and applied at checkout.
Order Tracking
- Once your parcel is shipped, we will send you a tracking number via email or SMS.
- You can track your parcel through the courier's official tracking page.
Self Pickup (Store Pickup)
If available for your order, the Self Pickup / Store Pickup option will appear at checkout.
- Pickup location, address and opening hours will be displayed at checkout.
- You will receive a notification when your order is ready for collection.
- Please show your order confirmation email/SMS when collecting your parcel.
Delivery Issues, Damages & Contact
Delayed or Lost Parcels
- If your parcel is delayed or showing unusual tracking updates, please contact us with your order number.
- We will help you check with the courier and follow up until the case is resolved.
Wrong Address / Failed Delivery
- Please make sure your shipping address and phone number are correct before confirming your order.
- If a parcel is returned to us due to an incorrect or incomplete address, re-delivery charges may apply.
- Sham Perfume is not responsible for delays caused by incorrect delivery details provided by the customer.
Damaged Items During Delivery
If your item arrives damaged:
- Take clear photos of the product, inner packaging and outer box immediately.
- Contact us within 24 hours of receiving the parcel and attach the photos.
- We will review the case and assist with courier claims or a replacement, subject to stock availability.
International Shipping
At the moment, we do not offer international shipping. Our service is limited to addresses within Malaysia only.
Contact Us
If you have any questions about this Shipping Policy or your delivery, please contact our support team:
- Email: shamperfumemall@gmail.com
- Phone: (+60) 178736877