Returns and Exchanges

Easy Returns Policy

At Sham Perfume, we want every customer to feel confident and satisfied with their purchase. If your order does not meet expectations, our team is here to assist you with a smooth return process.

Return Eligibility

• Time Frame: Returns accepted within 30 days from the delivery date.
• Condition: Items must be unused and in their original packaging.
• Seal: Perfume bottles must have unbroken seals.
• Proof of Purchase: Order number or original receipt is required.

What Can Be Returned

• Unopened perfume bottles with intact seals.
• Items in original condition and packaging.
• Products damaged or defective upon arrival.
• Incorrect items received.

How to Return

1. Contact Us: Reach our support team at +60178736877 or email support@shamperfume.my.
2. Return Authorization: We will provide a return authorization number (RMA) and instructions.
3. Pack Securely: Use the original packaging when possible.
4. Send the Item Back: Follow the shipping instructions provided by our team.

Refund Process

Processing Time: 5–7 business days after the returned item is received and inspected.

Refund Method: Refunds will be issued via the original payment method.

Return Shipping Costs: Customer is responsible for return shipping unless the product is defective or incorrect.

Company Information

SHAM PERFUME STORE SDN. BHD.
SSM: 202201040723 (1486420-H)
Email: support@shamperfume.my
Phone: +60178736877