Returns & Exchanges

Easy Returns Policy

At Sham perfume, we want you to be completely satisfied with your authentic Dubai perfume purchase. If you are not happy, we are here to help.

Return Eligibility

• Time Frame: 30 days from delivery date
• Condition: Items must be unused and in original packaging
• Seal: Perfume bottles must have unbroken seals
• Receipt: Original purchase receipt or order number required

What Can Be Returned

• Unopened perfume bottles with intact seals
• Items in original packaging and condition
• Defective or damaged products
• Wrong items sent by mistake

How to Return

1. Contact Us: Call +60178736877 or email shamperfumemall@gmail.com
2. Get Authorization: We will provide a return authorization number
3. Package Securely: Use original packaging if possible
4. Ship Back: We will provide return shipping instructions

Refund Process

Processing Time: 5-7 business days after we receive your return

Refund Method: Original payment method used for purchase

Shipping Costs: Customer pays return shipping unless item is defective